When you’re investing in a large scale piece of industrial equipment, trusting the manufacturer is just as important as understanding the ins and outs of the machinery you’re purchasing.
You want to make sure you’re working with a knowledgeable and experienced thermal fluid heater provider that stands behind their equipment and puts their customers first.
But getting to know a manufacturer can be a bit more challenging than you’d think.
So how can you know who to trust? What characteristics should you look for to indicate that you’re working with a thermal fluid heater manufacturer who is worthy of your business?
What Qualities Characterize a Good Thermal Fluid Heater Manufacturer?
You may not be able to learn everything about an industrial heating equipment provider before you move forward with purchasing a piece of equipment. Still, there are a few key characteristics you can look for to indicate that they will likely be a good partner to work with.
Here they are, in no particular order:
Knowledge and Experience
Your plant depends on the equipment you’re investing in, so you’ll want to know that it’s been developed by a knowledgeable team. Do some research to find out about the team’s experience in the industry, and assess their knowledge as you’re getting to know them. You want to feel like they know what they’re doing. If anything undermines this and leaves you feeling less than confident in their abilities, consider walking away.
Does the manufacturer have any industry affiliations? Have they won any awards or been recognized for excellence? These trust symbols are important indications that the heater manufacturers are trustworthy and contributing members of the industry community.
Curious about some of the codes and standards you should care about in the industrial heating industry? You can learn more about heating equipment codes and standards here.
Be sure that the thermal fluid heater manufacturers you’re considering are up to date with what’s going on in the industry. Are they implementing the latest and greatest techniques? Do they have a tried and true strategy that’s been working for years? In addition to being an equipment provider, they should be a resource with a myriad of industry insight.
Honesty and Transparency
This is a very important characteristic to look for. You want to be confident that the thermal fluid heating system manufacturer you work with is completely honest and transparent with you every step of the way. Whether you’re discussing cost, heater specifications, the delivery time frame, or anything in between, honest, open communication is key.
Word of Mouth References
Talk to your allies in the industry to find out what they know about industrial heating system providers. If multiple people you trust have had positive experiences, there’s a good chance that you will too. You can also ask the heating system provider you’re considering for a list of references, and contact them to learn more about their experiences.
Positive Reviews and Testimonials From Happy Customers
In addition to gathering word of mouth references, perusing reviews and testimonials from happy customers is a great way to find out what to expect from your experience working with a thermal fluid heater manufacturer.
High Quality Equipment
This is fairly obvious, but it’s well worth mentioning. Another key characteristic to look for is an industrial heating equipment manufacturer’s ability to produce high quality, durable equipment. To assess this, gather feedback from those who have used their machinery in the past if you can. You want to make sure the equipment you’re thinking about investing in is up to your standards and will meet (or even exceed) your expectations.
Searching for a Thermal Fluid Heater Manufacturer You Can Trust? Get to Know AHC!
At American Heating Company, we’ve been leaders in the industrial heating industry for decades. We are experts in designing, engineering and manufacturing high quality industrial heating systems and system components for plants and facilities in a variety of industries.
Our heaters are custom built to customer specifications, and our equipment is made right here in the USA. We pride ourselves on putting our customers first, and work hard to meet – if not exceed – the needs of those we work with.
Interested in learning more about American Heating Company? Check out the top 10 reasons clients trust us to be their thermal fluid heater manufacturer.
Still shopping your options? Wondering what kinds of questions to ask as you’re assessing your thermal fluid heating system provider options? We’ve got you covered. Check out our list of questions to ask when buying thermal fluid heaters here.
Editor’s note: This content was originally published in 2017 but has been updated as of June 2021.